Frequently Asked Questions

What’s in the whitening kit?

3 weeks worth of professional strength whitening gel contained in two syringes, two thermoform mouthguards, one LED light activator (batteries included) a whitening shade guide chart and instruction guide.

Why is there 3 weeks of gel in the kit?

Most people will only need to use 2 weeks worth of professional strength whitening gel (as a little goes a long way!) resulting in having some left over. This can be used as a ‘top up’ after 6-12 months. However, some people may have heavy staining and decide to use the remaining professional strength whitening gel to obtain maximum whiteness by deciding at their discretion to do an additional week of whitening sessions.

What is the treatment procedure?

An impression of your teeth will be made by you at home with our easy-to-use instant thermoforming mouth trays. You will then apply the whitening gel inside the thermoforming trays and place the tray over your teeth. Our system is Dental Strength so you can treat your teeth from 20 minutes per day building up to 45 minutes per day. In most cases, you will see results after the first treatment. Timing is up to the individuals discretion. (Do not exceed the 45 minutes maximum timing)

What’s the teeth whitening process?

Teeth Whitening is a bleaching process that lightens the discolorations that occur in tooth enamel. Ice White Teeth use an effective whitening solution retained in 2 thermoforming trays (x1 upper teeth, x1 lower teeth) worn over your teeth from 20 minutes per day building up to 45 minutes per day (until you have reached your desired level of whitening). Using Ice White Teeth's professional strength whitening gel that is formulated with carbamide peroxide, can be a desirable route to establishing a whiter smile.

What is the teeth whitening timing and How many days do I use it?

Wear the Ice White Teeth thermoplastic mouth trays with whitening gel for approximately 20-45 minutes total per day over a 2 week period. We recommend that you start with an initial 20 minute session and then gradually increase the amount of time to 45 minutes per session. As a guide, here is an outline of the recommended timing for your teeth whitening sessions over a two week period:

Week 1:

  • 1st session 20 minutes
  • 2nd session 25 minutes
  • 3rd session 30 minutes
  • 4th session 35 minutes
  • 5th session 40 minutes
  • 6th session 45 minutes
  • 7th session 45 minutes

Week 2:

  • 8th session 45 minutes
  • 9th session 45 minutes
  • 10th session 45 minutes
  • 11th session 45 minutes
  • 12th session 45 minutes
  • 13th session 45 minutes
  • 14th session 45 minutes

IMPORTANT: DO NOT EXCEED THE RECOMMENDED DAILY MAXIMUM TIMING FOR USAGE OF 45 MINUTES PER SESSION.

* For extremely stained or discoloured teeth, after completing the 2 week sessions, you may wish to do an additional week of whitening at your discretion. If this is the case, the timing recommendation would be to repeat Week 2 timing.

After an initial 2 week treatment, most people choose to do touchups at 6-12    months. We also have top up pens available to purchase for in between whitening sessions.

How does it remove stains?

The gel (carbamide peroxide), is broken down and oxygen acts upon the stained organic deposits, which oxidizes them into a white color. This process makes the overall tooth color closer to its natural unstained color. Your tooth structure remains unchanged. Years of clinical tests have demonstrated the safety and effectiveness of this type of system. Over 90% of people treated achieve some level of tooth whiteing. Crowns, bridges, bondings, and fillings do not lighten.

Is the whitening process permanent?

Your teeth have initially become stained due to consumption of foods and beverages. Upon the completion of your initial whitening process, your teeth will be restored to their natural white color. Smoking, eating certain foods, and drinking beverages like coffee, soda, and red wine will gradually darken teeth again. You may select to periodically whiten your teeth, thus reducing the likelihood of your teeth becoming stained again. After an initial treatment, most people do touchups at 6-12 months.

What causes tooth discoloration?

There are many causes. The most common include consumption of foods, coffee, tea, wine, sodas and smoking. In other words, our teeth naturally get more and more stained as time goes on and we continue to live our lives.

Who can benefit from whitening teeth?

Almost everyone. However, there are some cases where treatment may not be effective. Tooth lightening is ideal for people who have healthy, unrestored teeth and would like a whiter, brighter smile. Tetracycline discolorations and artificial dental work are usually not greatly responsive to dental bleaching.

Is it safe to bleach my teeth at home?

Yes, our in home bleaching system is specially designed to be an easy-to-use system with detailed usage instructions. Over a decade of research indicates that whitening teeth with carbamide peroxide is safe and effective. All of our products comply with FDA regulations.

How long does the bleaching process take?

Results are dependent upon the individual characteristics of each person and the daily wear-time of the thermoforming trays, but most people usually see results after the first treatment. Maximum results occur over the next 14 days. For 24 hours following the whitening treatment, you should avoid coffee, tea, cola drinks, red wine, smoking, or consuming anything that could stain your teeth.

Are there any side effects?

In some cases teeth or gums can momentarily react sensitively to the whitening application. This usually occurs in the first week, and cease to exist 1-3 days after interrupting the whitening treatment. The sensitivity of your teeth and gums can be reduced by the following advice below:

  • Reduce usage time and/or frequency until the sensitivity subsides
  • Interrupt the application for 2-3 days, then continue the daily application
  • Interrupt the application and contact your dental practitioner if sensitivity continues – Use mild toothpastes and soft toothbrushes to reduce gum irritations during the application.
  • Others may have nonspecific sensitivity in their teeth, gums, tongue, or throat. Temporary whitening of the gums indicates too much gel applied to the trays and is only transient. Since the whitening tray alters the biting surface of your teeth whilst wearing, your bite may be effected by long time wear of the trays. This will return to normal within a few hours of not wearing the whitening trays.

If any of these symptoms are more than mild, discontinue the treatment until you speak to your dental practitioner.

What ingredients are in Ice White Teeth’s whitening formula?

The whitening serum contains 18% carbamide peroxide along with a unique polymer gel to adhere to your teeth for the optimal contact time, as well as a refreshing, natural mint flavor.

What if I swallow the whitening gel?

Every time you use your dental whitening system you will inevitably swallow a small amount of whitening gel. This is normal and, except for the taste, there are no hazards for most people who swallow small amounts of gel.

Can I whiten if I’m pregnant or breastfeeding?

Whilst no studies have been conducted, we strongly advise to refrain from whitening teeth during pregnancy or breastfeeding. (We have this on our packaging)
If you would like further advice, we recommend that you contact your health practitioner for their expert opinion.

Why is the recommended usage age for 18+?

The 18+ age recommendation is due to teeth growth and development reasons.
Individuals may consider at their own discretion, to have a consultation with their dental practitioner to seek advice/discuss further.
As each person is unique and so are their teeth, they can provide you with 'in person' advice or suitable recommendations based on knowing your dental history.

What currency are your prices listed in?

Our prices are listed in Australian Dollars ($AUD). If you would like to determine the approximate cost in another currency, we suggest you utilise an online currency converter, which will give you an estimate of the cost. Keep in mind that currency rates fluctuate daily, and your card will not be charged until the order actually ships which could result in a variation in the rate on the day of shipment.

Who is responsible for duties/taxes and brokerage fees on international shipments?

The recipient of the package is responsible for these fees. These fees are not included in the pricing or shipping/handling charges on our website. It is strongly recommended to check with your local agency for an estimate of these fees prior to placing the order.

What if I refuse delivery on an international package?

If you refuse delivery on an international order the package will be abandoned at the border. Because the package will not be submitted back to us, you will not be refunded for your purchase. Please review international orders very carefully to ensure that you have selected the correct color and size and are willing to accept the duties/taxes and brokerage fees as we cannot cancel an order once it has been placed.

Can I track the progress of my order?

Provided that a valid email address was entered when placing the order we will email you after the order is placed. The initial email serves as a confirmation of the order details. Once the order has been processed and shipped by our warehouse you will receive a second email containing the shipping tracking number.